About UBSC Support Services

• UBSC General Responsibilities:
• To provide services to our customers within our established turn-around/response times.
• To acknowledge e-mail, telephone, or walk-in requests within 48 hours.
• To serve as stewards of our customers' resources and the university's resources and policies.
• To provide guidance, counsel, and recommendations for best practices, cost savings, and/or reengineering opportunities.
• To meet with each new unit head and unit contact (or other staff members, as requested) to ensure that they understand their responsibilities and interactions with UBSC.
  
  
• Units General Responsibilities:
• To inform UBSC of any personnel changes within a department - particularly department heads and/or department contacts.
• To provide UBSC with feedback to serve you and your department in a better, more efficient way
• To follow University Business Service Center procedures:
• including the timely forwarding of all documents for processing
• providing accurate information
• procuring goods and services appropriately 
• providing the necessary feedback to allow for adjustments that will provide service in a better, more efficient way. 
• Be proactive in partnering with the University Business Service Center and be responsive to requests in a timely way.
  
  
• How to Access Service:
• UBSC e-mailbox UBSC@cornell.edu
• Contact your Financial Transaction Specialist or Customer Service Representative via e-mail or telephone.
• Through the UBSC website.